Author Archives: Tommi
Setting up your new Mac computer
Set up your new Mac using this quick guide. The full setup process takes approximately one hour. If you have not yet enabled multi-factor authentication (MFA) for your account, install the Microsoft Authenticator app from the Apple App Store or Google Play Store, and follow these instructions: https://ict.oulu.fi/16893/ Turn on your computer and make sure […]
Using your new Mac computer
This guide provides an overview of the basics and key instructions for getting started with a new Mac computer managed by Oulu universities. If you need help with setting up your new Mac device, click here to open the setup quick guide. Contents of this guide Signing in File storage Applications and admin privileges Remote […]
Using your new Windows computer
This guide provides an overview of the basics and key instructions for getting started with a new Windows computer managed by Oulu universities. Contents of this guide Signing in File storage Applications Changing the language of Office apps Windows Update System Update Important functionality Outlook FortiClient Signing in You no longer need to be connected […]
BitLocker To Go – Quick Guide to Securing a USB Drive
BitLocker To Go is a Windows security feature designed to encrypt removable storage devices, such as USB flash drives and external hard drives. The contents of this guide Setting up BitLocker Removing BitLocker Formatting your drive Setting up BitLocker Note! Encryption cannot be enabled on Windows 11 Home edition, and the encrypted drive is not […]
User Instructions and Key Information for Vendor Laptops
If you’re looking for the instructions for the vendors, you can get there from here. Vendor laptops have been transferred to centralized cloud management, and with this change, some of the practices have changed from before. By default, the laptops are now wirelessly connected to the open PanOulu network. You may use the Eduroam or […]
Secure network connection on University of Oulu and Oamk computers: FortiClient VPN and ZTNA service
This guide is intended for you if you use a Windows, Linux, or macOS workstation maintained by the University of Oulu ICT Services, with centrally managed FortiClient installed. FortiClient provides your device with a secure network connection. FortiClient is no longer installed on your device by default, you can install it from Company Portal. If […]
Frequently asked questions
How do I know if my account is active? What is my username? My password isn’t working, how do I get a new one? My personal information has changed, what should I do? Why am I unable to connect to eduroam or owlan? Why are my courses not visible in Moodle? How do I sign […]
Installing software without admin privileges
On cloud‑managed Windows devices, the installation and execution of applications that require elevated privileges is primarily carried out using Microsoft Endpoint Privilege Management (EPM). Contents of this guide: Running an application with EPM Uninstalling an application with EPM Something went wrong Running an application with EPM If you come across software or an installer that […]
Private use of the university phone plan
NOTE CHANGE FROM 16.10.2025 ON! Termination of the 151 billing service for work phones University of Oulu employees have had the opportunity to connect a private billing service (151 billing service) to mobile phone subscriptions acquired for work use. Our service provider Elisa Oyj has decided to remove this service from its selection as […]
Handing over your work phone and transferring the plan
When your employment ends, hand over your phone to the Campus ICT service desk, unless it was acquired through Netox. Phones acquired through Netox should be returned to the Netox service desk at Linnanmaa. Before returning the phone, remove accounts, screen lock, and finally reset the phone to factory settings. If needed, the Campus ICT […]