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Mailing List Service – Frequently Asked Questions

Author: Jesse Korhonen | Published: 11.2.2026
Keywords: ,

The mailing list service was recently updated extensively, and the way users subscribe to lists and manage them has changed. On this page you can find frequently asked questions that have come up after the update, along with their answers.

How do I log in to the service?

Log in to manage email lists using your staff or student M365 account. Signing in and managing lists has changed significantly following the update to the email list service: there are no longer list‑specific admin or moderator passwords.

To access the web interface as an M365 user:

  • Go to https://lists.oulu.fi/mailman3 in your browser.
  • Click the “Login” button in the top right corner.
  • Select “University of Oulu and Oulu university of Applied Science Login”.
  • Sign in with your own M365 username and M365 password.

As a user, you can also add multiple email addresses under your account.

How do I add multiple email addresses to my account?

The email list service allows you to add multiple email addresses to your account. This makes it easier to manage list memberships as an end user, since you do not need to log in with different accounts. Each email address requires verification, meaning that other people cannot add your email address to their own account.

Having multiple email addresses also allows you, for example, to add a service address or a role-based address to an email list.

  • You can add an email address directly from the settings at https://lists.oulu.fi/accounts/email/.
  • Enter the new email address in the field and click the “Add E-Mail” button.
  • Then verify the email address using the message sent to that email.

Why didn’t I receive the confirmation email? 

During the rollout of the new email list service, there were issues with confirmation messages not being delivered, but the problem was fixed on the same day. A confirmation message usually arrives within 15 minutes, but if it does not, first check your spam folder, as the message may have been filtered there.

If you do not receive the confirmation message within 15 minutes, contact ict@oulu.fi and include the following information in your message:

  1. The username you used to sign in.
  2. The email address you want to verify.
  3. The time when you clicked the “Add E-mail” button.

Permissions of mailing list members

The email list service recognizes the following member types on mailing lists: Owners, Moderator, Member, and Non-Member.

  • Owners are the owners of the list. Previously, owners authenticated using only the administrator password. Now, owners use their personal account.
  • Moderators are the moderators of the list. Previously, moderators were identified by a moderator‑specific password. Now, moderators also use their personal account.
  • Members are subscribers to the list and have access to the list archive.
  • Non-Members are not actual members but email addresses from which messages have been sent to the list. Non-members do not receive the list’s messages and do not have access to the list archive.

Frequently asked questions for mailing list members

How do I subscribe to a list?

How do I unsubscribe from a list? 

Where can I find the user instructions for the list service? 

Frequently asked questions for mailing list administrators

What is the difference between the owner and moderator roles of a mailing list?

  • An Owner can manage all features of the list.
  • A Moderator can manage the message traffic arriving to the list.

How do I access and approve messages waiting for moderation?

  • While logged in, you can moderate the messages arriving to the mailing list. A direct link to the list’s held (moderated) messages is in the format: https://lists.oulu.fi/mailman3/lists/LIST_NAME/held_messages
  • LIST_NAME is either listname.lists.oulu.fi or listname.lists.oamk.fi. In practice, the @ symbol is replaced with a dot (.).

How can I create a new mailing list?

You can request the creation of a mailing list by sending a service request to ict@oulu.fi. The message must include the following information:

  1. The desired name of the mailing list.
  2. Whether the list should be a lists.oamk.fi or lists.oulu.fi mailing list.
  3. What the purpose of the list is.
  4. Whether the list is public or private. By default, all lists are private.
  5. The list must have at least two owners and any number of moderators. The owners must be staff or students of the University of Oulu or Oulu University of Applied Sciences.

Who can subscribe to a lists.oulu.fi mailing list?

  • The email list service is primarily intended for use by the University of Oulu’s faculties and research groups. Student associations located at the University of Oulu may also use the email list service.

Who can subscribe to a lists.oamk.fi mailing list?

  • Members of the staff of Oulu University of Applied Sciences can order a mailing list.

What is the difference between a public and a private mailing list?

  • A public mailing list appears on the mailing list server’s front page in the list of available mailing lists, and the archive of a public list is accessible to everyone without logging in.
  • A private mailing list does not appear in the mailing list server’s front‑page listing. In addition, only members of the list can access its archive.

Can I delete a message from a mailing list archive?

Only the main administrators of the mailing list server are able to delete messages. Messages are deleted only for a compelling reason, for example:

  1. The message contains personal data that needs to be removed.
  2. The message is clearly spam.

Deleting a message from the archive does not remove it from the recipients’ email inboxes. A request to delete a message must be submitted by sending a service request to ict@oulu.fi. The message must include:

  1. The mailing list to which the message was sent.
  2. The exact subject line and the sender of the message.
  3. The reason why the message should be deleted.

How can I edit the welcome message of a mailing list?

  • You can edit the mailing list’s welcome message and other automatically sent messages in the list’s Template section.
  • A new welcome message can be created by going to the Template section at: https://lists.oulu.fi/mailman3/lists/LISTNAME.lists.oulu.fi/templates.
    • Replace LISTNAME with the first part of the list’s address before the “@lists.oulu.fi” portion.
  • Next, create a new template using the “New Template” button, or edit an existing welcome message template.
  • The welcome message template is called “[list:user:notice:welcome]”.
  • Once the template is selected, write the desired message in the Data field.
    • Remember to account for multiple languages if the list operates in both Finnish and English.
  • When the changes are ready, click “Save”. The updated template will then be active.

How can I check the automatic messages sent from the list?

My issue wasn’t resolved here / I have other questions — where can I get help?

  • You can contact us by email at ict@oulu.fi or by phone at 0294 483 124.

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