The staff computer (Windos or Mac) is a laptop or desktop computer which has been connected to the university’s domain. Maintenance rights of the computer are start-specifically on the Campus ICT support services. In practice, this means that updates for the operating system and basic applications are automatically installed to the workstation at the time specified by the administrator, or at the latest when the computer is on a university network or VPN connection.
As a user of the workstation, you can install applications from Company Portal or Software Center service and from Microsoft Store (Windows) or from AppStore (Mac) without maintenance rights. If necessary, you can for justifiable reasons request periodic administrator rights from Campus ICT support service.
The contents of this instruction:
- Software installation
- Remote support tool
- Device malfunction
- Requesting of local administrator right
- Activation and use of the local administrator account
Software installation
- First check if the software is available in Company Portal or older Software Center or device’s app store Microsoft Store / AppStore. If it is, you can install it yourself.
- Is a licence needed for the program? You can look if there is licence information in the instruction card of the software in question. You can clarify the licence matter also in your unit or contact the Campus ICT. Do remember that the trial versions of software have been meant only for the testing of the functionalities of the program, not for the working.
- Make an installation request to Campus ICT as a ticket.
Remote support tool
Campus ICT uses DameWare or Remote Help remote support software for maintenance of workstations.
Remote support tool can be used for:
- installing software
- clarifying of the malfunction
- guiding of the use.
Campus ICT always agrees the time of the remote connection with you, case by case. If your computer is outside the university network at that time, you must open the VPN connection before the remote support tool can be used.
Device malfunction
If you detect the device failure in the workstation (desktop or laptop), in the dock, display, a keyboard or mouse, contact Campus ICT or make a ticket. Include name of the device, serial number and location.
Campus ICT clarifies if the device belongs to the sphere of the guarantee.
Requesting of local administrator right
You can request local administrator rights with justifiable identified reasons. The need could be for example the technical demands set by the science specific application, installing application, update or add-on device into workstation which Campus ICT support cannot reach. Mention in the application what software or additional device is in question.
The workstation-specific administrator rights can be granted to the end user in the following cases:
- The right is used for the performing of such maintenance actions which do not include the ICT services
- The end user is not able to perform his assignments without administrator rights or the lack of rights causes an unreasonable harm to him
- The end user will work either in Finland or abroad outside the offices of the university for a long time
When you request for administrator rights, you will bind yourself to follow these:
- Administrator policy of University of Oulu
- Maintenance rules of information systems, in Finnish: Tietojärjestelmien ylläpitosäännöt
- Confidentiality agreement
Request for the administrator right by filling an electric application form.
ICT Services processes the applications, accepts or rejects and informs the applicant and the superior of the decision. If the right is granted, the applicant will get a 20-character activation code by email.
All the admitted rights and information about the workstations to which they have been admitted also are saved in the Centero Carillon system.
Activation and use of the local administrator account
When the administrator right is granted, you get the 20 characters long activation key received from Campus ICT. Enter the key in Centero Carillon application to activate the local system administrator account (tempadmin) of the workstation.
The key is valid for 24 hours since the creation moment. After the activation, the system administrator account can be used for the certain period. If you need the administrator rights after its validity has expired, ask for an extended time as a service request.
Remember that you use the administrator account only for those measures which it has been granted for. Do not save anything in tempadmin’s profile what you may need while you are logged on the workstation with your own user account.
Pay attention to the fact that the maintenance responsibility of the workstation in question is transferred to you for the same time as the administrator rights are valid. After the deadline the maintenance responsibility moves back to the Campus ICT.
Read the more detailed instruction in Activation and use of the local administrator account.