Campus ICT support services

• You need advice in case of problems with your computer, programs or permissions.
• You notice a malfunction in the use of programs or IT equipment.
• You detect a security problem.

• You want help with staff program installation.
• You will need information regarding the IT acquisition of the staff.
• The new employee starts an employment relationship: Campus ICT assists in purchasing a computer and a phone and in questions related to the username, if necessary.
• You give away the computer: your data is deleted from the machine data in the name service and device register and the data of the next user is added. IT professionals will make sure that your computer is handled properly before it is transferred to the next person or is completely disabled.
• You will move in the university or Oamk premises: your room information will be updated to the name service and equipment register.

• Every one can clarify the paper jams by following the instructions of the display.
• The service engineer can be contacted if you detect a malfunction or need guidance or if you have something to ask about printing.
• In other situations which require immediate help a service engineer can be reached for by telephone in those cases where the telephone number is visible in the A3 sized quick guide near the device.
• If your contact applies to a certain device, inform of the serial number of the device in question. It is visibly in the sticker on the device.

• Science IT Support for research is a part of ICT Services.
• It shares to the researchers information about the IT solutions already in use, about the services and the instructions which are related to them.
• Supports the researchers and research groups in the acquisition of equipment and software.
• Participates, if necessary, in the research projects as an IT expert.
• Informs of new IT solutions and services which support the study.

• The maintenance group receives the tickets of malfunctions of aforementioned workstations and also development ideas.

• Mobile support helps when you need advice on using a work phone at home or abroad, need help choosing or installing applications, are purchasing a new or used mobile device for work use, or notice a malfunction in the use of a mobile device or its applications.
• Contact us whenever a new employee starts work: mobile support acquires a phone and a subscription.
• Let us know when your contact information changes (home address, email, phone number) or your employment ends: return the phone, as mobile support will terminate the subscription.
• Also notify when the phone or subscription holder changes: mobile support clears the phone and prepares it for operation and updates the subscription information to the operator.

A team specializing in IT procurement will help staff with questions related to equipment procurement.

Organising an event usually involves many IT preparations. These should be taken care of in good time and, if necessary, a request for assistance should be sent to av-tuki@oulu.fi. The University’s AV device solutions of premises and AV support are provided jointly by facilities services and ICT Services. 

Lobby services also provide sound equipment. If more technology is needed for an event, AV support can put you in touch with Congress Technology, which is familiar with the University’s facilities and existing equipment. 

Below are some events categorised to see what resources are available to you:

Basic events, such as everyday learning situations, meetings, seminars and training sessions

• The organiser of the event is responsible for the technical aspects.
• For urgent AV problems in shared teaching and meeting rooms, please contact lobby services in the first instance.
•  IT device vendors are available and where you can get different IT devices for remote learning or remote meeting, for example in those rooms where there is no computer or camera.

Doctoral thesis defences

There are three possible ways to ogranise the defence:

• Traditional doctoral thesis defence where the doctoral researcher, the opponent, the custos and the public are all present in the doctoral thesis defence hall
  • To increase the visibility of research, the event can be streamed unidirectionally (asking questions via remote connection is not possible) OR two-way (asking questions via remote connection is possible).
•  Doctoral researcher, opponent, OR custos attends remotely to the doctoral thesis defence
  • Two of the parties and the public are present in the defence hall and the third party attends the event remotely. Two-way streaming of the defence is required.
• All parties, doctoral researcher, opponent, custos, and the public, attend remotely to the doctoral thesis defence.
  • Hall is not needed. Two-way streaming of the defence is required.
• The doctoral candidate must book the lecture hall from lobby services (aulapalvelut@oulu.fi) when necessary. 
• For instructions on how to organise a dissertation using Zoom or Teams, see https://ict.oulu.fi/17903. The document can be accessed with the password: unioulu 
• If you need assistance from ICT Services to use the AV system in the hall (projector, sound, computer, camera), Zoom or Teams for your dissertation, please send a request for support well in advance of the dissertation to ict@oulu.fi. If technical problems occur during the debate, you can contact IT support by calling 0294 483124.

Major events – an internal or external event of strategic or financial importance to the university (events organised by the university such as the Rectors’ briefing, opening ceremony and gala) 

• If necessary, AV staff can be recruited to assist with the technical aspects of the event.
• A separate presentation machine can be borrowed for the event from the AV support. 
• The ICT Services will be responsible for the AV costs of the event production.

Hybrid events

• Hybrid events can be organised in the hybrid-equipped premises of the Linnanmaa and Kontinkangas campuses and at the Tellus Stage in Linnanmaa.
• ICT can provide technical guidance for the hybrid equipped halls. Meetings are usually held using the Teams application, while webinars use applications such as Zoom.
• The Tellus staff, in turn, helps with the Tellus technology familiarisation.
• Hox! Familiarise yourself with the room and how to use its equipment well in advance, preferably on the previous day and on the day of the event 1 hour before the event.

• If you have any questions after reading the instructions, please contact us.