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Campus ICT

Opening hours

  • Exception in opening hours: Campus ICT  Service Point is closed on winter holidays, week 10. ICT support personnel will not be locally available on Oamk’s Kontinkangas campus during week 10, and on the University of Oulu’s Kontinkangas campus on March 4. Our other services are open as usual.
  • Our helplines are open on weekdays at 8:00–15:45 (8 am–3:45 pm). During that time, service requests by e-mail are also be responded to.
  • Campus ICT Service Point is open on weekdays at 9–13 (9 am–1 pm). You can also make an appointment outside the opening hours (on working days 8 am–3:45 pm).  
  • ChatBot answers questions 24/7. (At this point, only for the University of Oulu.)
  • Note. We have a general maintenance window on Thursdays between 6:00 and 9:00 Finnish time (4am-7am GMT). During that time, services may be unavailable, or suffer from interruptions.
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Campus ICT Service Point

  • NOTE: We have moved! Our new location TH109 is on the Linnanmaa campus in the university premises.  See our new location on the map.
  • Use Oulu Campus Navigator mobile app: search for “TH109” or “Campus ICT” and the app will guide you to us.
  • Please visit the service point only when healthy!

 

 

 

University of Oulu

IT Support

In urgent matters, please call us:

  • +358 (0) 294 483 080 (students)​
  • +358 (0) 294 483 124 (staff and guests)​
  • There is no separate service charge in the number: the charge depends on your contract with the operator.

ChatBot Service

  • the chatbot service answers your questions 24/7 on the university’s IT instruction pages
  • start the conversation with the button “Any questions? Chatbot is here to help you!” or “Voimmeko auttaa?” and on mobile devices with a speech bubble icon

Overview of ICT Services and instructions

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Oulu University of Applied Sciences

IT support

Oamk students and staff and Oamk’s guests, use this address for IT support:

In urgent matters, please call us:

  • +358 (0) 294 483 124
  • There is no separate service charge in the number: the charge depends on your contract with the operator.

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We provide IT support for the University of Oulu and the Oulu University of Applied Sciences (Oamk).

ICT services provides IT support for both the students and staff of the University of Oulu and Oamk. We are responsible for the network connections, hardware and software and we solve related problems. To contact us, send us e-mail or call our helpline or visit our Campus ICT service point.

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