You can solve most of the problems related to the username or password yourself using self-services.
- Did you forget your password or account?
- Is it time to set a new password?
- Is your account locked?
- Can you not log in with your account?
- Are you unable to login because you don’t receive the MFA verification to your phone?
E-Identification of the public administration is used to secure your identity in these IT self-services. Your identify in the service with bank-id, mobile certificate or in some other approved way. As of August, foreign persons can use the common European eIDAS service or the Finnish Authenticator application to identify themselves.
In this instruction:
- Changing the password
- Forgotten or locked account
- Activation of new user account
- Login issues
- Resetting MFA phone number
- Suomi.fi e-Identification service
Changing the password
Link to self-service: https://account.oulu.fi/passwd
- If you remember your old password, you can log into the service with your account+password
- If you have forgotten your password, you can log in using Suomi.fi e-identification
- Read more: Requirements for a good password
Forgotten or locked account
Link to self-service: https://account.oulu.fi/passwd -> I don’t know my password -> e-identification
- You can activate your account if it is locked, for example, if you have not changed the password by the deadline
- You can check your account if you have forgotten it
- Read more: Requirements for a good password
Activation of new user account
Link to self-service: https://account.oulu.fi/passwd -> I don’t know my password -> e-identification
- You can activate your new account by setting a password for it
- If you do not know what your account is, you can see it in the service
- Read more: Requirements for a good password
Login issues
Link to self-service: https://account.oulu.fi/accountinfo -> e-identification
- You can check the status of your account in login or access right problem situations
- If you cannot solve the problem yourself, you can send a request to Campus ICT service
- Read more: Requirements for a good password
Resetting the MFA phone number
If you cannot access your MS account security info, for example in case your phone number has changed and a wrong number has been saved, set a new number directly through this link: https://account.oulu.fi/mfa -> Identify yourself in Suomi.fi e-Identification service.
Suomi.fi e-Identification service
Suomi.fi e-Identification is a shared strong identification service of public administration e-services. It enables you to log into the electronic services of public administration in Finland.
When going to university services, e.g. Password service (https://account.oulu.fi/passwd) and Accountinfo service (https://account.oulu.fi/accountinfo), your identity will be ensured in the Suomi.fi identification service. You must have one of these domestic identification methods in your use:
- Usually in order to verify your identity, you need both a Finnish personal identification code and your personal online banking account for one of the Finnish banks. Read more:Activating Finnish online banking codes – Instructions for Suomi.fi e-Identification – Suomi.fi
- E-identification is possible with a Finnish mobile certificate (+Finnish online banking codes) too. Read more: Activating a mobile certificate – Instructions for Suomi.fi e-Identification – Suomi.fi
- A Finnish ID card can be used for E-Identification, read more: Using an ID card issued by the Police as an identification token – Instructions for Suomi.fi e-Identification – Suomi.fi or University Organisation certificate card
- Hightrust.id, read more: Activating the hightrust.id mobile application – Instructions for Suomi.fi e-Identification – Suomi.fi
These ways of identifying foreign persons are in use since 3 August 2026:
- Common European eIDAS identification, read more: Using the identification tokens of other European countries in Finland – Instructions for Suomi.fi e-Identification – Suomi.fi
- Finnish Authenticator application, read more: Using the Finnish Authenticator application as an identification token – Instructions for Suomi.fi e-Identification – Suomi.fi
N.B. If you cannot set your password because it’s impossible to use Suomi.fi e-Identification, then come to visit Campus ICT Service Point. Please, prepare yourself for queueing and prove your identity!