Opening hours and contact information

We process support requests only during our opening hours. Any support requests submitted outside opening hours will be handled on the next business day.

Exceptions to opening hours

We will publish any exceptional opening hours in this box.

Regular opening hours (EET, CET+1, UTC+2 / summertime UTC+3 )

ChatBot

24/7

If you can’t find the answer you’re looking for, feel free to email us. For urgent matters, please give us a call.

IT support

On weekdays 8–15:45 (8 AM–3:45 PM)

Email and helpline

Campus ICT Service Point at Kompassi, Linnanmaa

Weekdays 9–13 (9 AM–1 PM)

You can also make an appointment during 8:15–15:45. (8:15 AM–3:45 PM)

General maintenance window on Thursdays between 6–9 (6 AM–9 AM)

During maintenance, services may be unavailable, or suffer from interruptions.

Contact information

Send a service request

ict@oulu.fi

  • To speed up the solution, describe the problem as accurately as possible.
  • The title of the support request is illustrative.

In urgent matters, call us:

+358 (0) 294 483 124

  • There is no separate service charge in the number
  • The charge depends on your contract with the operator.

Come visit us at the Campus ICT Service Point:

KE1020

(Kompassi, Opintokatu, Linnanmaa campus)

  • Please visit the service point only when healthy!
  • Use MazeMap mobile app: read MazeMap instructions, search for “ke1020” and the app will guide you to us.